Privacy Policy at www12

Welcome to www12. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our online gaming platform. By accessing or using www12, you agree to the practices described in this document. If you do not agree, please discontinue use of the platform immediately.

www12 is committed to protecting the privacy of all registered users across Bangladesh, including players based in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, and beyond. This policy applies to all services offered on www12.bet, including cricket betting, live casino, slots, crash games, and all associated account management features.

1. Information We Collect

www12 collects personal information necessary to provide a safe, fair, and legally compliant gaming environment. We collect data in the following ways and categories:

Account Registration Data

When you create an account on www12, we collect the following details to verify your identity and meet our legal obligations:

• Full legal name and date of birth (to confirm you are 21 years of age or older)
• Valid email address and mobile phone number
• Residential address, including city and district (e.g., Dhaka, Chittagong, Sylhet)
• Username and password (passwords are stored in encrypted form only)
• Government-issued identification documents when required for account verification (KYC)

Automatically Collected Data

When you use www12, certain technical and behavioural data is recorded automatically to ensure platform integrity and improve your experience:

• IP address, device type, browser type, and operating system
• Pages visited, games played, session duration, and click behaviour on the platform
• Deposit and withdrawal transaction logs (amounts, methods, timestamps)

2. How We Use Your Information

The personal information collected by www12 is used strictly for the following purposes, and no other:

• To create and manage your www12 account and process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfers
• To verify your identity and confirm you meet the minimum age requirement of 21+ before allowing gameplay
• To detect and prevent fraudulent activity, money laundering, and unauthorised account access
• To send you important account-related communications, transaction confirmations, and service updates
• To provide personalised game recommendations and bonus offers tailored to your activity on the platform
• To comply with applicable laws, regulations, and any legitimate requests by authorised bodies

www12 does not use your personal data for unsolicited third-party marketing campaigns. Any promotional communications from us are directly related to your www12 account and the services you have opted into.

3. Sharing of Your Information

www12 does not sell, rent, or trade your personal information to any third party. We may share certain information in limited, defined circumstances only:

Service Providers

We work with trusted third-party service providers who assist us in operating the platform — including payment processors (bKash, Nagad, Rocket), KYC verification partners, and fraud prevention tools. These partners are contractually bound to handle your data securely and use it only for the specific purpose for which it was shared.

Legal Obligations

www12 may disclose personal information if required to do so by law, court order, or in response to a valid request by a governmental or regulatory authority. We will only disclose the minimum amount of information necessary to satisfy such requirements.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of our assets, your personal data may be transferred to the acquiring entity. In such cases, www12 will notify affected users and ensure the new entity is bound by equivalent privacy obligations.

4. Payment and Financial Data

www12 facilitates deposits and withdrawals through mobile financial services including bKash, Nagad, Rocket, and Upay, as well as transfers from Dutch-Bangla Bank, City Bank, BRAC Bank, and other local institutions. When you conduct a financial transaction on www12, the relevant payment platform processes your financial credentials directly. www12 does not store full bank account numbers, full card numbers, or mobile money PINs on its servers.

We retain transaction records — including timestamps, amounts, and method types — for a minimum of five years to comply with applicable financial record-keeping requirements. This data is accessible only to authorised personnel and, where required, to regulatory bodies.

5. Cookies and Tracking Technologies

www12 uses cookies and similar technologies to operate the platform, enhance security, and understand how users interact with our services. We use the following types of cookies:

• Essential cookies — required for login sessions, fraud prevention, and core platform functionality
• Performance cookies — used to measure page load times, navigation paths, and game load performance
• Preference cookies — store your language, display preferences, and last-used device settings

You can adjust your browser settings to decline cookies; however, doing so may limit certain features of www12 including session persistence and personalised recommendations.

6. Data Retention

www12 retains your personal data only for as long as it is necessary to fulfil the purposes for which it was collected. Specifically: account information and gaming history are retained for the duration of your active account plus a minimum period after closure as required by applicable law; transaction records are retained for a minimum of five years; and logs generated for fraud detection or security purposes are retained for up to two years.

When your personal data is no longer required for any lawful purpose, www12 will securely delete or anonymise it so that it can no longer be associated with you as an individual.

7. Your Rights and Choices

As a user of www12, you have the following rights regarding your personal data. You may exercise any of these rights by contacting our support team:

• Right to access — request a copy of the personal data www12 holds about you
• Right to rectification — request correction of inaccurate or incomplete personal data
• Right to erasure — request deletion of your personal data where it is no longer necessary or where you withdraw consent
• Right to data portability — request your account data in a structured, commonly used, machine-readable format
• Right to object — object to specific processing activities, such as profiling for marketing purposes

Please note that certain requests may be subject to legal limitations — for example, we cannot delete transaction records that are required to be retained under applicable financial law. We will always inform you of any limitations when responding to your request.

8. Security Measures

www12 employs a combination of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include: SSL/TLS encryption for all data in transit; AES-256 encryption for sensitive data at rest; role-based access controls ensuring only authorised personnel can access user data; regular security audits and penetration testing; and automated fraud detection systems that flag suspicious account activity in real time.

While www12 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. We encourage all users to protect their account by using a strong, unique password, enabling any available two-factor authentication, and contacting our support team immediately if they suspect any unauthorised activity on their account.

9. Protection of Minors

www12 is strictly an adult platform intended for individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If you are a parent or guardian and believe that a minor has registered on www12 without your consent, please contact our support team immediately at [email protected]. We will take prompt action to delete the account and all associated personal data.

We implement age verification measures during the registration process, including date-of-birth checks and, in some cases, documentary KYC verification, to uphold our commitment to protecting minors from exposure to online gambling.

10. Changes to This Privacy Policy

www12 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users by email or via an in-platform notification. Your continued use of www12 after any changes have been posted constitutes your acceptance of the revised policy.

We encourage you to review this Privacy Policy periodically to stay informed about how www12 handles your personal information. If any changes significantly affect your rights, we will make reasonable efforts to notify you directly before the changes take effect.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way www12 handles your personal data, you are welcome to reach our dedicated support team. We aim to respond to all privacy-related enquiries within 3 business days.

Email: [email protected] (plain text only — not a clickable link)